Effective Date: March 9, 2026
Last Updated: March 9, 2026
Welcome to ScaleCrew, located at https://goscalecrew.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, book an appointment, request information, or otherwise interact with our business online or by phone, email, and text message.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
We may collect the following categories of information:
When you fill out a form, request information, schedule an appointment, submit a project brief, purchase a service, subscribe to updates, or contact us, we may collect:
Name
Email address
Mobile or telephone number
Mailing address
Business name
Project or service request details
Appointment details
Payment or billing information, if applicable
Any other information you voluntarily provide
When you visit our website, we may automatically collect certain technical and usage information, such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website or source
Cookies and similar tracking data
If you communicate with us by email, phone, web chat, or SMS/text message, we may keep records of those communications, including the date, time, content, and contact details associated with the interaction.
We may use the information we collect to:
Provide products, services, and customer support
Respond to inquiries and project requests
Deliver requested project builds or services
Send transactional communications, reminders, confirmations, and service updates
Send marketing or promotional communications, where permitted and where consent has been provided
Improve our website, services, and customer experience
Maintain internal business records
Detect, prevent, or investigate fraud, abuse, or security issues
Comply with legal, regulatory, and contractual obligations
If you choose to provide your mobile phone number through our website forms, booking forms, project request forms, support request forms, or other approved contact methods, you may also choose to expressly consent to receive SMS text messages from ScaleCrew by checking an optional SMS consent checkbox.
By opting in, you agree to receive SMS messages from ScaleCrew related to:
responses to your inquiries,
project build updates,
onboarding notifications,
appointment reminders,
service-related alerts,
customer support communications, and
promotional messages, where you have provided consent to receive them.
SMS consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
We only send SMS messages to individuals who have provided consent through our website forms, scheduling tools, project request submissions, support requests, or other approved opt-in methods. If you choose to opt in to SMS communications, we may also collect and store your SMS consent preferences.
We may share your information only as reasonably necessary to operate our business and provide services, including with:
Website hosting providers
CRM and communication platform providers
Payment processors
Scheduling providers
Customer service providers
Analytics or security vendors
Professional advisers, when reasonably necessary
Government authorities or legal bodies, when required by law
We do not sell your personal information to third parties.
Mobile Information Non-Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.
We may use cookies, pixels, tags, and similar technologies to improve website functionality, understand website usage, measure campaign effectiveness, and improve our services.
These technologies may collect information about your browser, device, and browsing behavior. You can usually modify your browser settings to decline cookies, although some website features may not function properly if you do so.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to the information we have about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Opt out of certain communications
To exercise any applicable rights, contact us using the information below.
You may unsubscribe from promotional emails by clicking the unsubscribe link in the email, if available, or by contacting us directly at [email protected].
Please note that even if you opt out of promotional messages, we may still send important service-related or transactional communications when appropriate.
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will update the Effective Date or Last Updated date at the top of this page.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
ScaleCrew
Website: https://goscalecrew.com
Email: [email protected]
Phone: 216-465-0688
Mailing Address: 11811 Shaker Blvd Ste 204 PMB, Cleveland, OH 44120
If your business operates in states with specific privacy law disclosure requirements, you may add a state-specific section here describing any additional consumer rights, request methods, and legally required notices.
ScaleCrew is operated by Good Tree Agency, a brand of Inkley Creative Services LLC.
One thing to double-check before you publish, the ZIP code 44039 is typically for North Ridgeville, not Cleveland. Since the address line says Cleveland, OH 44039, you may want to confirm that city/ZIP pairing is exactly how your mail provider wants it formatted.